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Frequently asked questions

Quick answers about SPAKO. Can't find yours? Email hello@getspako.com.

About SPAKO

What is SPAKO?

SPAKO is a free global chat, voice and video calling app. It also has a creator feed, 24-hour stories, an artist and music platform, a content marketplace and fundraisers. It is built to stay clear and fast on weak or expensive connections.

Is SPAKO free?

Yes. Downloading and using SPAKO costs nothing.

Is SPAKO available yet?

SPAKO is in final testing ahead of a worldwide launch on iOS and Android. You can ask to join the beta on the Join the Beta page.

How do I sign in?

You sign in with your phone number and a one-time code sent by text message.

How do I delete my account?

You can request it on our account deletion page.

Calls and chat

Will calls work on a weak connection?

SPAKO's voice and video calling is built on LiveKit and designed to hold a clear call on slow, unstable connections. Quality still depends on your signal, but the app is built to degrade gracefully instead of dropping.

What can I send in chat?

Text, voice messages, photos and videos, in one-to-one and group chats.

What are stories?

Photos and videos that disappear after 24 hours. Friends can react to and comment on them, and you can see who viewed your story and how they reacted.

Creators and money

How do creators earn on SPAKO?

In several ways: tips from fans, a share of the revenue from other people's ads shown on your content, sales in the marketplace, and fundraisers you run. The split for each is explained in the business section of the homepage.

Do ads play on every video?

Ads can play on every video. A creator earns a share of the revenue from other people's ads on their content. Ads that a creator runs on their own content do not earn them anything.

When can I withdraw my earnings?

Once your balance reaches the minimum payout shown in the app. Ad earnings are released after a short review period, which protects creators and advertisers from fake activity.

Why might a creator's views not count?

Views from brand-new accounts, from suspicious accounts, or in suspicious patterns do not count towards earnings. This keeps numbers honest for every creator.

What are SPAKO Awards?

Each month and each year, top artists and creators are chosen automatically from real activity in the app, then spotlighted. There is nothing to apply for.

What happens on my birthday?

If you add your birthday and switch it on in your profile, SPAKO wishes you a happy birthday. Your friends get a reminder with your photo and can send you a message with one tap. You can switch it off at any time.

Music and copyright

Can I use any song in my video or story?

No. Songs can only be added from SPAKO's own music library, which holds music uploaded by artists on SPAKO and music from licensed partners.

What must artists confirm when uploading a song?

Artists must confirm that they own the rights to the song, or have permission to upload it, before it can be uploaded.

How do I report copyrighted content?

In the app, open Report on a video or song and choose Copyright or music I own. Rights holders can also send a formal notice on our copyright page.

What happens when content is found to infringe?

The content is removed and cannot earn money. The account receives a strike, and three strikes lead to a permanent ban.

Advertising

How do I advertise on SPAKO?

Use the Advertise page. Every ad is reviewed by a person before it goes live.

Help

How can I contact SPAKO?

Email hello@getspako.com. For copyright matters, use copyright@getspako.com.

Where are your terms and privacy policy?

They are on the homepage, under Terms of Service and Privacy Policy.