Privacy Policy

This Privacy Policy explains what information SPAKO ("we", "us") collects through the SPAKO app and www.getspako.com, and how we use it.

1. Information we collect

• Account information — phone number (used for OTP login), display name, username, profile photo, and bio.
• Content you create — messages, photos, videos, stories, songs, comments, and likes.
• Usage data — things like play counts, download counts, and basic app activity needed to operate features like the sound library and creator earnings.
• Payment information — when you tip, get tipped, or place an ad, payment details are collected and processed directly by Stripe. SPAKO does not store your full card number.
• Device & connection information — basic technical data (device type, connection quality) used to keep calls and uploads working reliably on slower networks.

2. How we use this information

We use the information above to operate the Service — for example, to deliver your messages and calls, show your posts and stories to the right people, calculate and pay out creator earnings, process tips and ad purchases through Stripe, and moderate content that violates our Terms.

3. What we share

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes. Your phone number is used only to sign you in and deliver your verification code — never for advertising or shared with anyone for marketing.

We share information only with the service providers who help us run SPAKO, and only to the extent needed for them to do that job:

• Twilio — sends the text message containing your sign-in verification code;
• Stripe — processes payments (tips, purchases, ad payments, creator payouts);
• Google Firebase Cloud Messaging and Apple Push Notification service — deliver push notifications and call alerts;
• Agora and LiveKit — carry voice and video calls;
• Cloudflare — hosting, database, file storage, and video delivery;
• With other users, to the extent you choose to share it (e.g. your profile, posts, and stories are visible per the audience you select);
• When required by law, or to protect the safety of SPAKO users.

None of these providers are permitted to use your information for their own marketing or to sell it to anyone else.

4. Data retention

We keep your account information for as long as your account is active. Stories are automatically removed 24 hours after posting. If you delete a piece of content, it's removed from your profile and the feed; some records may be retained where needed for legal, security, or accounting purposes.

5. Your choices

You can update your profile information, delete individual pieces of content, or delete your account at any time from within the app. Artists: songs can no longer be removed directly from the app — contact hello@getspako.com and a SPAKO admin will take it down for you.

6. Children's privacy

SPAKO is not directed at children under 13, and we don't knowingly collect information from children under 13. If you believe a child has created an account, contact us and we'll take appropriate action.

7. Security

We use industry-standard measures to protect your information, including encrypted connections and access controls. No system is perfectly secure, and we can't guarantee absolute security.

8. Changes to this policy

We may update this Privacy Policy from time to time. We'll post the updated policy with a new "Last updated" date.

9. Contact

Questions about this policy or your data? Reach us at hello@getspako.com or at 229 S Prairie Avenue, Sioux Falls, SD 57104.